Refund Policy
You can cancel anytime and you will not be charged again. If you are a first-time subscriber and are not satisfied within your first 7 days, email us and we will issue a full refund — no questions asked. After 7 days, charges are non-refundable but you keep access until the end of your billing period. We stand behind what we built. If something is broken on our end, we will make it right.
1. Subscription Model
The Inner Circle membership is a monthly recurring subscription billed at $147 per month. Caesar Direct, when available by invitation, is billed at an additional $297 per month. All billing is handled through Stripe on a monthly cycle starting from the date of your first payment.
2. Cancel Anytime
You may cancel your subscription at any time. There are no cancellation fees and no minimum commitment periods. To cancel:
- Log in to your account at portal.datanexis.ai and navigate to account settings, or
- Email support@datanexis.ai with "Cancel Subscription" in the subject line
Upon cancellation, your access to all platform features continues through the end of your current billing period. You will not be charged again after cancellation is confirmed.
3. 7-Day Satisfaction Guarantee
If you are a first-time Inner Circle subscriber and are not satisfied with the platform within your first 7 days of paid access, contact us at support@datanexis.ai and we will issue a full refund of your first month's payment. No lengthy explanations required.
This guarantee applies once per customer and is available only to first-time subscribers.
4. Standard Refund Policy
Outside of the 7-day satisfaction guarantee, all subscription charges are non-refundable. This includes:
- Renewal charges after the first billing cycle
- Charges for months where you did not actively use the platform
- Partial-month charges following late cancellation
We encourage you to cancel before your next billing date if you no longer wish to continue. Billing dates are shown in your account settings.
5. Exceptional Circumstances
We review refund requests on a case-by-case basis for the following exceptional circumstances:
- Significant platform downtime or technical failure that prevented access for an extended period
- Accidental duplicate charges due to a processing error
- Documented medical emergencies or extreme hardship (supporting documentation may be requested)
To submit an exceptional circumstances request, email support@datanexis.ai with full details. We will respond within 5 business days.
6. Cipher Session (Free)
The Cipher session is a free introductory event. No payment is required to attend. There is nothing to refund for Cipher registration.
7. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks for charges covered by this policy may result in account suspension and may negatively impact your ability to rejoin the platform in the future. We are always willing to work with you directly — email us first.
8. How Refunds Are Processed
Approved refunds are returned to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank. You will receive an email confirmation when a refund is issued.
9. Contact
For any refund questions or requests:
- Email: support@datanexis.ai
- Include your account email and a brief description of your request
- We respond to all refund inquiries within 2 business days